IT Operations and Support Trainee

Description  

If you enjoy solving technical challenges and collaborating with others, then choose this program and learn to ensure the smooth running of IT Operations.

Our learning path is beginner-friendly, as we will teach you to offer top-notch user support from scratch. By participating, you will have the opportunity to:

• Understand the fundamentals of IT Operations and IT Service Management
• Explore the best practices and guidelines for ensuring the quality of IT services
• Master popular knowledge management tools to gather, organize and share information effectively
• Learn how to provide holistic user support, ranging from identifying problems to troubleshooting
• Develop your soft skills, such as communication, problem-solving and stress management

After completing the program, you will gain market-oriented expertise, which you may apply at our company or anywhere else in the IT industry.

Program Path

The program consists of two stages:

• The first one lasts ~2 months and requires ~15 hours of weekly engagement. You will explore self-study materials, complete assigned tasks and discuss your questions with EPAM mentors during weekly group Q&A sessions.
• If you show good results and successfully pass a technical interview, we'll consider you for open positions at EPAM or invite you to the next stage. It usually lasts ~1-3 months and requires ~20 hours of weekly engagement.

Upon program completion, you may be able to continue your career journey based on your demonstrated skills and available opportunities at EPAM.

What is required for training:

• English level from B2 (Upper-Intermediate) and higher
• Basic computer literacy
• Strong communication skills
• Attention to detail and knack for active listening

Nice to have:

• Basic knowledge of ITSM Services