L1 Support Engineer

Responsibilities:

• Providing first-line support to users encountering technical issues

• Tracking graphs and checking notifications from application monitoring systems

• Escalating unresolved or more complex issues to technical support engineers and developers

• Performing content management tasks in various CMS systems by following step-by-step guides

• Communicating with foreign customers in messengers

• Assisting sales team with receiving and filtering new customers’ requests

• Shift work schedule:

  2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC or

  5/2 (8 hour shifts which rotate every 2-4 weeks) from 05:00 till 13:00, from 13:00 till 21:00 , from 21:00 till 05:00 UTC with bonuses for night hours and weekends

We expect:

• A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations
• Fluent English and good communication skills
• Experience with html at a basic level
• Sales and marketing experience is an advantage
• Experience working in a call center or technical support is an advantage

We can offer:

• Competitive compensation that depends on your qualification and skills
• Career development system with clear skill qualifications
• Options to work remotely
• Corporate medical insurance covering services of private and public medical centers
• English courses online
• Corporate parties and events for employees and their children
• Internal conferences, workshops and meetups for learning and experience sharing
• Gym membership compensation, corporate sport competitions (cybersport included)
• 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate