Citi Fuel (ООО Staff Atlantic)

Customer Service Specialist (Spanish Language)

Не указана
  • Ташкент
  • Полная занятость
  • Полный день
  • От 1 года до 3 лет
  • Испанский язык
  • Консультирование клиентов
  • Деловая переписка
  • Деловое общение
  • Английский язык
  • Customer Experience
  • Работа с обращениями
  • Работа с клиентами
  • Работа с CRM
  • Английский — C1 — Продвинутый
  • Испанский — C1 — Продвинутый

Responsibilities:

  • Ensuring a high level of customer service for clients using our fuel cards.
  • Handling customer inquiries via phone, email, and chat (consultations, troubleshooting, providing product and service information).
  • Promptly resolving issues related to fuel card services (card replacement, blocking, activation, changing limits, etc.).
  • Collaborating with other departments (logistics, finance, IT) to resolve customer issues.
  • Maintaining customer reports and databases.
  • Proactively proposing solutions to improve customer experience and optimize service operations.

Requirements:

  • 1+ years of experience in customer support (preferably in logistics, transportation, or fuel card sales).
  • Excellent communication skills and the ability to handle objections.
  • Spanish Proficiency: C1 level or higher
  • English Proficiency: C1 level or higher
  • Attention to detail, organizational skills, and stress resistance.
  • Ability to work with large volumes of information and multitask.
  • Proficiency in computer programs (MS Office, CRM systems).
  • Basic knowledge of logistics is a plus.

We Offer:

  • Competitive Salary (negotiable based on competencies).
  • Management that listens – your ideas and contributions will be valued.
  • Official employment under the Labor Code of Uzbekistan (official payroll, 21 days of paid annual leave).
  • 5/2 work schedule following the U.S. production calendar for holidays and weekends.
  • Night shift (as the team operates on U.S. time from 18:00 to 02:00 Tashkent time).
  • Partial or full coverage of industry-related training (upon agreement with management).
  • Office located in Ganga (Tashkent).
  • Corporate events & team-building activities.
  • Adequate budgets for business process automation.
  • Professional management with a structured, growth-oriented approach (not the "local" management style).
  • Clear understanding of project management processes – there will be no mentor, so we need someone who already knows how to run and develop a project independently.