Duty VIP Manager

We continue to expand the team and is looking for a VIP manager. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

-Handling incoming communication: processing emails, messages in messengers, and requests from other departments.
-Working on customer loyalty and retention.
-Consulting players on all product-related questions, providing bonuses, assisting with their activation, and helping with deposits and withdrawals.
-Analyzing and working with metrics.
-Providing support to project managers upon request.
-Ability to work in a multitasking environment.
-Shift schedule 2/2 (day shifts).

Requirements:

-A desire to learn and grow in the field of customer communications.
-Attention to detail and analytical thinking.
-Ability to work effectively in a team.
-English language skills at B1+/B2 level.

What we offer:
- Full time remote work opportunities and flexible working hours;
-Private insurance;
-Paid 4 Sick Days and 1 Day Off per calendar year;
-Sports program compensation;
-Free online English lessons with a native speaker;
-Generous referral program;
-Training, internal workshops, and participation in international professional conferences and corporate events.