About the job
The functional expert plays a vital role in providing business knowledge and support. This individual is responsible for a specific business process and its related system, focusing on training and assisting end users within their department or functional area. As a dedicated resource, their duties include:
- Ensuring the delivery of business benefits.
- Driving continuous improvement and overseeing system upgrades.
- Educating the user community and maintaining business process and training documentation.
- Serving as the primary liaison with the Global Template team for business changes.
Principal Accountabilities:
- Monitor Key Performance Indicators (KPIs) and drive continuous business process improvements.
- Build cross-functional area knowledge for process overlap and impact assessment.
- Lead user testing and planning activities, ensuring quick issue resolution.
- Provide first-level functional support and root cause analysis for functional Key Users and End-users.
- Organize unit user groups for best practice sharing and training.
- Facilitate all business process training and system functional training for end users.
- Manage training documentation and ensure accuracy in the central document repository.
- Represent the unit for functional area contacts with regional user groups.
- Serve as the main point of contact for the Mars IS support teams.
Skill Profile:
- Expert in functional area with high systems literacy.
- Strong process development and problem-solving skills.
- Excellent communication and public speaking skills.
- Ability to work in an international context and manage tasks effectively.
Critical Competencies:
- Action Oriented, Customer Focus, Conflict Management, Motivating Others, Perseverance, Planning, Process Management.
Key Experiences:
- 3-5 years of business experience.
- Hands-on functional area experience, preferably in FMCG industry.
- Business analysis and integration experience.
- BS/BA Degree in business, industrial engineering, or supply chain management.