Марс

Functional Expert (Supply Chain)

Не указана
  • Алматы
  • Полная занятость
  • Полный день
  • От 3 до 6 лет

About the job

The functional expert plays a vital role in providing business knowledge and support. This individual is responsible for a specific business process and its related system, focusing on training and assisting end users within their department or functional area. As a dedicated resource, their duties include:

  • Ensuring the delivery of business benefits.
  • Driving continuous improvement and overseeing system upgrades.
  • Educating the user community and maintaining business process and training documentation.
  • Serving as the primary liaison with the Global Template team for business changes.

Principal Accountabilities:

  • Monitor Key Performance Indicators (KPIs) and drive continuous business process improvements.
  • Build cross-functional area knowledge for process overlap and impact assessment.
  • Lead user testing and planning activities, ensuring quick issue resolution.
  • Provide first-level functional support and root cause analysis for functional Key Users and End-users.
  • Organize unit user groups for best practice sharing and training.
  • Facilitate all business process training and system functional training for end users.
  • Manage training documentation and ensure accuracy in the central document repository.
  • Represent the unit for functional area contacts with regional user groups.
  • Serve as the main point of contact for the Mars IS support teams.

Skill Profile:

  • Expert in functional area with high systems literacy.
  • Strong process development and problem-solving skills.
  • Excellent communication and public speaking skills.
  • Ability to work in an international context and manage tasks effectively.

Critical Competencies:

  • Action Oriented, Customer Focus, Conflict Management, Motivating Others, Perseverance, Planning, Process Management.

Key Experiences:

  • 3-5 years of business experience.
  • Hands-on functional area experience, preferably in FMCG industry.
  • Business analysis and integration experience.
  • BS/BA Degree in business, industrial engineering, or supply chain management.