N1 INTERACTIVE Ltd

Deputy Head of VIP Manager

Не указана
  • Тбилиси
  • Полная занятость
  • Полный день
  • От 3 до 6 лет

We continue to expand the team and is looking for a Deputy Head of VIP Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities

  • Analysis and monitoring of the main KPIs;
  • Design and manage VIP loyalty programs
  • Oversee the management of high-value VIP clients, ensuring personalized and exceptional service.
  • Mentor, and manage the VIP team
  • Collaborate with the Product and Tech teams to develop tools and features that enhance the VIP experience.
  • Explore new technologies (e.g., AI, CRM systems) to improve VIP management and personalization
  • Organize exclusive events, physical gifts for VIP players.
  • Coordinating with departments to improve VIP segment;
  • VIP promo plan preparation;

Requirements

  • Minimum 3+ years of experience in gaming industry;
  • Analytical and strategic thinking skills;
  • Data-driven and User-oriented approach is a must;
  • Experience in team management;
  • Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Intercom, WA messengers, Customer.io)
  • Experience and knowledge working with main KPIs such as Retention Rate, GGR, NGR, ARPU;
  • Knowledge of analytical tools, excel. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
  • English — Upper intermediate level (B2).

What we offer:

  • Full time remote work opportunities and flexible working hours.
  • Paid 4 Sick Days and 1 Day Off per calendar year.
  • Free online English lessons with a native speaker.
  • Generous referral program.
  • Training, internal workshops, and participation in international professional. conferences and corporate events.