Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 9000 customers worldwide and counting.
About
As a Technical Support Specialist, you will play a pivotal role in ensuring the smooth operation and resolution of technical challenges for Syrve software users. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both clients and internal teams. You’ll have the opportunity to work with cutting-edge technology, including cloud environments, databases, and restaurant management software while collaborating with international teams to deliver exceptional support to our B2B clients.
Requirements
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At least 3 years of experience as a technical support specialist.
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B2B customer/tech support experience is a plus.
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Should have a working knowledge of databases (SQL and PostgreSQL).
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Should have a working knowledge of one or more database query languages.
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Experience with back- and front-office equipment (very desirable).
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Basic knowledge of server OS administration.
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Proven written communication skills in Russian (C1) and English (B2 level).
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Experience in POS and restaurant management software is a big plus.
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Experience with logs and the ELK technology stack is a big plus.
Responsibilities
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Solve incidents and non-trivial technical problems with Syrve software.
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Interact with the technical services of Syrve partners.
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Work with Syrve software and the whole stack of technologies of the Syrve software environment.
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Interact with the development team and the DevOps team, and be part of this process.
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Actively work with cloud technologies.
We Offer
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Work in an international company.
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Remote work option.
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Flexible working hours (start of the workday until 11:00 AM).
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English course compensation.
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Gym membership compensation.
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Health insurance.