APAC B2B Support Specialist

StarDust is a payment system with a robust online banking infrastructure suitable for most online businesses. A guide to the world of e-commerce and consulting.

We provide a full range of marketing services for e-commerce .

We are currently looking for a B2B Support Specialist to join our South-East Asian team.

What is to be done:

• interact and support clients in Telegram support chats and in the HelpDesk support system;
• work in Excel (with standard formulas, pivot tables, sorting, filters);
• consult clients on the provided functionality;
• identify typical problems, solve typical technical problems;
• work with logs;
• escalate client issues and monitor resolution times;
• fulfill planned KPIs;

Our stack: Kibana, Excel, Jira, Confluence, HelpDesk, Telegram.

Our expectations from the candidate:

• experience in technical support from 2 years;
• technical and analytical mindset and acumen;
• independence in decision making;
• desire to develop and grow.

We offer:

• work schedule 2/2 from 9:00 to 21:00 GMT+7 or 5/2 from 9:00 to 18:00 GMT+7;
• competitive salary (the numbers above are only the fixed part without monthly and quarterly bonuses);
• VHI, corporate English, participation in trainings;
• internal employee support program: psychological and legal consultations, coaching, healthy lifestyle consultations;
• partial compensation for fitness classes.

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