Office Manager / Lead Manager

About the Company
Perfect Pavers is a construction company based in South Florida (USA), specializing in the installation of pavers for driveways, patios, and poolside areas. We work with both residential and commercial clients, are expanding our geographical reach, and opening new branches. We are currently looking for a Remote Office Manager / Lead Manager to support and grow this direction.

Responsibilities

1. Handling Incoming Calls and Leads:

• Answering client calls via IP telephony (RingCentral);

• Qualifying leads based on a checklist;

• Scheduling appointments and consultations in the CRM (Jobber);

• Responding to client inquiries (project status, materials, etc.);

• Transferring calls internally within the company.

2. CRM Oversight and Coordination with Sales Team:

• Managing the sales team's schedule and assigning new requests;

• Verifying proper client handling in the CRM;

• Ensuring timely delivery of commercial offers;

• Maintaining up-to-date project data in Jobber CRM (aligned with the supervisor);

• Providing regular reports from Jobber CRM.

3. Cold Calling & Partner Network Development:

• Cold calling potential partners (e.g., pool construction companies);

• Establishing and nurturing relationships: follow-ups, reminders, etc.;

• Passing warm leads to the local office for final negotiations.

4. Administrative Support:

• Placing orders with suppliers;

• Managing project documentation;

• Communicating with subcontractors and internal teams.

Languages:

Fluent English and Spanish (daily professional communication required)

Skills:

• Calm, structured, and responsible work approach;

• Experience working with CRMs (Jobber, HubSpot, etc.) is a plus;

• Ability to perform routine tasks with high quality;

• Strong communication skills and attention to detail;

• Self-motivated and comfortable working from home.

Conditions:

• Fixed salary: $1800–$2500/month (depending on experience)

• Additional bonuses based on KPIs (e.g., qualified leads, new partners)

• Full-time, remote position

• Location: Remote

• Schedule: Mon–Fri, 8:00 AM – 5:00 PM (Miami / Eastern Time, USA)

• Time tracking via TimeDoctor

• Tools used: Jobber, RingCentral, Google Workspace