Customer Support Specialist (1st line)

The recruiting agency Brightman invites a Customer Support Specialist (1st line).

The customer is an international IT company specializing in software development, mobile applications, and web development for various industries. The company offers a wide range of services, including custom software development, IT consulting, project management, DevOps, support, and maintenance. With offices in the USA, Europe, and the UK, the customer has established itself as a reliable technology partner on a global scale.

The main task is to provide support to the customer’s potential customers by processing incoming/outgoing calls/messages and maintaining a high level of service.

Responsibilities:

• Providing full information support to our customers (via calls, chats, email, LinkedIn, etc.).
• Searching for and processing necessary information.
• Helping corporate customers resolve arising issues.
• Processing inquiries from international corporate customers and passing them on to sales representatives.
• Recording information on requests in the CRM system.
• Communicating in a lively and friendly manner: neither banal nor formulaic.
• Being polite even if a customer is angry or dissatisfied with something and striving to turn their negative emotions into positive ones (just like in real life).

Must-haves:

• University degree (last year students are welcome as well).
• Competent spoken and written language.
• Flexible and abstract thinking.
• Ability to express thoughts competently, the ability to explain complex things simply and clearly, friendliness, and love for communication.
• Good communication skills and the desire to develop business communication.
• Excellent teamwork skills and the ability to prioritize and effectively multitask.
• Good knowledge of the Microsoft Office package.
• Strong interest in IT.
• Level of English – from Intermediate and above.
• Level of German – from Upper-Intermediate and above.

Reasons why this job would be interesting to you:

• Mentoring and adaptation systems for new employees to integrate comfortably into the team and work.
• A cool young team of like-minded people communicating informally.
• You'll have a stable and competitive salary and an extensive benefits package.
• Access to the best educational platforms, seminars, and practices.
• Medical insurance with dental coverage.
• Compensation for the cost of gym memberships.

*Planned to be created and filled (prospective vacancy)