We are a dynamic iGaming company with 5+ years of experience and a team of 1,000+ specialists. Our portfolio includes 8 successful projects, loved by players and operating across Tier 1-3 markets.
At our core, we attract and value top talent, allowing us to streamline processes and expand into new markets with confidence.
Who we’re looking for:
We’re seeking a charismatic and experienced Coach of VIP to elevate the performance of our top-tier client team. If you’re passionate about soft skills, premium service standards, and unlocking team potential—you’re exactly who we need!
Your Responsibilities:
Evaluate the current skills and growth areas of the VIP team
Design and implement a structured training system (modules, workshops, individual coaching)
Boost confidence and performance when working with Platinum-level clients
Develop scripts, guides, and best practices for soft- and power-communication
Set communication standards and help shape a high-class customer journey
️ Deliver impactful training sessions and real-time case reviews
Provide ongoing feedback, coaching, and support to each team member
What we’re looking for:
✔️ 3+ years of experience as a business trainer/coach, ideally in sales, service, VIP, or HNW segments
✔️ Proven success in building training programs from scratch
✔️ Deep expertise in communication, client service excellence, influence, and emotional intelligence
✔️ Skilled in both online and offline training delivery
✔️ Strong presence, structure, and credibility in every interaction
✔️ Bonus: background in iGaming, digital services, or luxury segments; coaching certifications
Tech & Soft Skills:
Strong analytical and mentoring mindset
Ability to turn insight into action and insight into training
Confident communicator with a talent for engagement and clarity
Competent with digital training tools and materials
Ready to coach a high-performing team into the VIP elite?
Apply now and help us create exceptional service experiences, one platinum client at a time!