Key Account Manager

Responsibilities

• Client Relationship Management
• Build and maintain strong, long-term relationships with key clients in the telecom sector to foster loyalty and drive sustained business growth.
• Act as the primary point of contact for assigned accounts, ensuring prompt and effective communication, support, and resolution of client needs.
• Cross-Functional Coordination
• Collaborate with internal teams (support, product, and technical departments) to ensure seamless service delivery and alignment with client expectations.
• Data-Driven Insights & Reporting
• Analyze customer usage data, service trends, and telecom market dynamics to offer strategic, data-backed recommendations.
• Deliver regular business reviews, analytical reports, and tailored presentations to clients to showcase value and uncover new opportunities.
• Department & Process Management
• Organize and optimize account management workflows to enhance operational efficiency and alignment with strategic goals.
• Develop and implement standard procedures and best practices for account handling, issue resolution, and client communications.
• Monitor team performance using key performance indicators (KPIs), and implement continuous improvement initiatives.
• Customer Experience & Automation
• Track and improve customer satisfaction metrics, including Net Promoter Score (NPS).
• Leverage CRM systems and automation tools to enhance productivity, customer engagement, and service consistency.
• Partnership Development
• Build and manage relationships with telecom operators, service providers, and technology vendors.
• Negotiate agreements that ensure favorable terms, service quality, and business alignment.
• Continuously assess and improve partner performance, onboarding new partners to enhance service offerings and market reach.
• Collaborate with partners to co-develop telecom-focused solutions that meet evolving client needs.

Requirements

• Proven track record in Key Account Management, Business Development, or a similar client-facing role within telecom or a related industry.
• Strong relationship-building, negotiation, and strategic thinking skills.
• Ability to proactively manage client needs and solve complex challenges.
• Exceptional communication and presentation skills in both Russian and English.
• Experience in structuring and optimizing account management processes for scale and efficiency.
• Familiarity with performance monitoring tools and KPI-based evaluation methods.
• Experience in telecom partnerships, including negotiation, contract management, and performance oversight.
• Proficiency in CRM platforms and Atlassian tools (Jira, Confluence, etc.).

Working conditions

• Official employment and support for a work visa
• Opportunities for professional growth
• Friendly work environment
• Flexible start to the workday