Who We Are
We build SaaS products linked to the Google Workspace ecosystem. Our company operates fully remotely with a flexible work environment, fostering a strong emphasis on autonomy, speed, and proactive collaboration.
Job Description
We are looking for a Customer Support Manager who thrives in a fast-paced, customer-first environment and goes the extra mile to deliver outstanding service.
As our Customer Support Manager, you will:
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Handle the full range of customer requests: technical support, how-to questions, payments, invoices, and refunds.
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Respond to customers quickly (within minutes, not hours) — your energy and responsiveness make the difference.
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Take ownership of issues, follow up proactively, and keep customers updated until resolution.
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Work closely with our developers to troubleshoot new problems and suggest improvements.
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Actively update and expand our knowledge base to empower customers.
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Be available beyond standard office hours, including late evenings (after 20:00 Moscow Time).
Requirements
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Proven experience in customer/technical support with fast response metrics.
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Technical background: APIs, Google products (Sheets, Docs, Slides, Forms), Chrome Extensions.
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Familiarity with CRM tools (e.g., Intercom) and support platforms.
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Strong written and spoken English (C1).
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High energy, fast learner, and proactive communicator.
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Ability to work flexibly, including evenings/weekends if needed.
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Remote work discipline: self-driven, responsive, and reliable in an asynchronous setup.
What We Offer
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Salary: 700 USDC (ERC-20) per month.
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Flexibility: fully remote work with adaptable hours.
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Growth: hands-on experience in the SaaS industry with opportunities for skill development.
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Impact: be a core part of a small, dynamic team where speed and initiative are valued.