Technical Support Engineer (L2)

Responsibilities:

• Be an active member of the Application Support team, ensuring the stable and reliable operation of production systems.
• Perform on-call and scheduled duties, promptly responding to incidents and service disruptions.
• Identify, analyze, and resolve issues related to services within the area of responsibility.
• Collaborate closely with DevOps, system administrators, SRE, and development teams to improve system reliability and performance.
• Prepare, update, and maintain technical documentation to support operational processes and knowledge sharing.
• Take an active part in the team’s daily operations, fostering effective communication and seamless collaboration across teams.
• Continuously improve existing tools and processes, driving automation and operational efficiency.

Key Soft Skills:

• Initiative and a proactive approach.
• Strong analytical and troubleshooting skills.
• Flexibility and adaptability in a dynamic environment.
• Ability to manage tasks independently and prioritize effectively.
• Stress resilience and reliability under pressure.
• Team-oriented mindset with willingness to share knowledge and support colleagues.
• Passion for process improvement and automation.

Requirements:

• Advanced Linux user (confident with command-line tools).
• Experience with Git and version control workflows.
• Familiarity with CI/CD tools (GitLab, Jenkins).
• Proficiency in diagnostic and debugging tools in Linux environments.
• Solid understanding of networking principles and protocols.
• Experience with Docker.
• Hands-on experience with automation tools (Ansible).
• Experience with monitoring tools (Prometheus, Zabbix, VictoriaMetrics, Grafana).
• Experience with logging tools (ELK / OpenSearch / Loki stacks).
• Strong understanding of the importance of metrics, logs, and alerts.
• Basic understanding of container orchestration platforms (Kubernetes, Rancher).

Nice to Have:

• Previous L1/L2 support experience.
• Experience working in a 24/7 shift schedule environment.

Benefits:

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.

• Join us for exciting corporate events that foster team spirit and fun!

• Indulge in a variety of snacks available in the office.

We will tell you more about all the benefits on the interview :)

This position is planned to be created (promising).