Central Asian University is seeking an attentive, responsive, and responsible Student Support Officer to join our Academic Affairs team. The successful candidate will play a key role in assisting students with a wide range of academic and organizational matters.
This position requires strong communication skills, a sense of responsibility, and the ability to manage multiple tasks effectively in a dynamic university environment.
Key Responsibilities
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Receive and process student requests; provide advice and guidance on academic and administrative matters.
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Collect and manage student applications, track their processing status, and communicate outcomes both in writing and via email.
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Maintain active communication with students by phone and email.
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Foster a welcoming, professional, and student-friendly atmosphere in the office.
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Collaborate with other university departments to ensure timely resolution of student requests.
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Participate in departmental trainings and internal meetings related to student and staff support.
Requirements
Education:
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Higher education degree.
Experience:
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Prior experience working with people or in customer service is preferred (including internships, administrative roles, or experience in higher education institutions).
Hard Skills:
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Proficiency in Microsoft Windows and MS Office (Word, Excel, PowerPoint).
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Familiarity with MS Outlook or similar systems (e.g., IBM Lotus Notes).
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Excellent command of English (fluency).
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Proficiency in Uzbek and Russian at Upper-Intermediate level or higher.
Soft Skills:
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Ability to multitask and work under pressure.
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Strong communication and customer service orientation.
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Team player with a professional and respectful attitude.
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Attention to detail, punctuality, and a positive mindset.