Customer Support (English, Malay)

Omniverse — a recruitment agency consisting of a team of professionals who help find the best employees for large IT and digital companies. Our goal is to perfectly match your skills and expectations to help you find your dream job.

One of our clients is an international IT company is looking for a "Customer Support".

Responsibilities:

• Information support for customers of the company (calls, chats);
• Establishing and developing long-term partnership relationships;
• Detailed identification of user need;
• Handling objections and taking actions to satisfy them;
• Timely reporting.

Our ideal candidate:

• Speaks and writes English at B2 level and Malaysian at C1 level;

• Has well-developed communication skills;

• Understands how to handle objections or wants to learn how to do so;
• Stress-resistant;
• Literate.

• Completely remote working format;
• Working hours: you can choose a comfortable schedule
  5/2 07:00 - 15:00 (Moscow Time)
  5/2 08:00 - 16:00 (Moscow Time)
  5/2 11:00 - 19:00 (Malaysian Time)
• Friendly and highly qualified team;
• KPI-based bonuses;
• Vacations and sick leaves;

• A transparent pool of tasks and opportunities for horizontal and vertical growth within the company, which is only encouraged.