A 1st Line Support Manager is needed for a product-focused SaaS company developing software, hardware, and payment solutions for the restaurant industry, for day shifts (10:00–22:00 CET).
Responsibilities
- Build and maintain strong relationships with customers
- Assist customers in resolving technical and operational issues
- Handle incoming requests and escalate tasks to higher-level support teams
- Provide technical support and manage content-related tasks
- Participate in testing company products and service
- Maintain accurate documentation and reporting
Requirements
- English proficiency at Upper-Intermediate level or higher
- Second language will be plus
- Clear communication skills and customer service experience
- Ability to work with email, chat services, and task tracking tools
- Strong interpersonal skills, attention to detail, and organizational abilities
- Analytical thinking and problem-solving mindset
- Goal-oriented, team player with a proactive attitude
- Confident PC user; basic understanding of communication systems and software is a plus
- Knowledge of Russian language is a plus.
What We Offer
- Fully remote work
- Opportunity to contribute to large-scale projects across various regions
- Hands-on experience in the IT industry
- Career and professional growth within a team of experts