Purpose of the Role
Nepal is one of the most restricted and wallet-driven payment markets in South Asia.
International cards are virtually unavailable. Currency controls are strict. The market relies almost entirely on local wallets and bank-based systems.
The purpose of this role is clear:
users in Nepal must always be able to deposit and withdraw funds using familiar local methods, instantly and without friction.
If a user cannot pay locally and immediately, this is not a market issue.
It is a payments failure.
1. Nepal Payment Architecture
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Design a wallet-first / bank-first payment architecture.
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Build fallback scenarios for eSewa or Khalti blockings.
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Maximize simplicity and clarity of the payment UX.
2. PSPs, Wallets, and Banks
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Own relationships with local payment providers.
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Rapidly rotate providers when performance degrades.
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Control limits, delays, and rollbacks.
3. Performance and Stability
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Success rates across core payment methods.
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Deposit coverage across the market.
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Time-to-Credit and Time-to-Withdrawal.
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Hands-on resolution of pending and failed transaction states.
4. Risk and Regulation
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Operate under strict currency control constraints.
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Work closely with Risk and Fraud teams.
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Balance growth with long-term payment stability.
5. Operational Readiness
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Design and execute anti-crisis scenarios.
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Support Customer Support during mass payment incidents.
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Direct communication with Product and Tech teams.
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Deposit Success Rate (eSewa / Khalti / ConnectIPS).
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Deposit Coverage (% of players with at least one working method).
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Uptime of key payment methods.
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Time-to-Recovery after failures.
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GGR uplift driven by payment solutions.
Must-Have:
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Proven hands-on payments experience in Nepal.
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Practical experience with eSewa and Khalti.
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Strong understanding of wallet-first UX and user behavior.
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Background in high-risk industries: gambling, betting, crypto.
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Willingness and ability to operate under strict restrictions.
Strong Plus:
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Existing contacts with local wallets or banks.
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Broader South Asia experience (India, Bangladesh, Sri Lanka).
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Proven cases of restoring payment flows after blockings.
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You have only worked with card payments.
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You have no experience with local wallets.
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You have never operated under currency control.
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You avoid crisis-driven decision making.
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One of the most complex payment markets in South Asia.
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Full autonomy over payments in the region.
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Direct impact on company revenue.
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Competitive compensation + performance bonuses.
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Minimal bureaucracy. Maximum ownership and accountability.