Overview:
We are looking for a Business Account Manager to join a fast-growing fintech team working with payment and acquiring solutions. This role is ideal for a client-focused professional who is confident working with payment products, transactional data, and complex payment flows, and who enjoys building long-term partnerships in a highly regulated and dynamic industry.
Purpose of the role:
As a Business Account Manager, you will be responsible for managing and growing relationships with merchants using a fintech payment platform. Your mission is to ensure stable payment performance and sustainable business growth by combining account management expertise, a strong understanding of payment infrastructure, and data-driven insights. You will support clients throughout their lifecycle and help them scale across markets, payment methods, and products.
Key responsibilities:
-
Act as the primary point of contact for assigned merchants, ensuring high service quality and timely resolution of issues
-
Support the full client lifecycle, monitoring payment stability and helping optimize operational processes and key performance indicators
-
Analyze payment and transactional data, including conversion rates, decline rates, chargeback ratios, and other performance metrics, and provide actionable recommendations
-
Conduct regular business reviews to gather client feedback, present performance insights, and define optimization and growth initiatives
-
Identify and execute opportunities for account growth, including expansion into new markets, currencies, payment methods, and additional fintech products
-
Collaborate closely with internal teams to address client needs and improve overall service quality
-
Track trends and changes in the fintech and payments industry and proactively advise clients on best practices
-
Maintain accurate client documentation, reporting, and tracking of account status and action items
Required experience:
-
2+ years of experience as an Account Manager or Business Account Manager in fintech, payments, or acquiring
-
Solid understanding of the payments ecosystem, including payment gateways, acquiring, settlement flows, chargebacks, and basic anti-fraud principles
-
Strong communication and presentation skills, with the ability to work effectively with multiple stakeholders
-
Analytical mindset and hands-on experience working with payment data and performance metrics
-
Ability to manage multiple client accounts in a fast-paced fintech environment
-
Proactive, results-oriented approach with a strong focus on client satisfaction
-
English proficiency at C1–C2 level
Nice to have:
-
Experience working with international merchants and cross-border payment flows
-
Hands-on experience with CRM systems and analytics tools
-
Knowledge of additional foreign languages
Our Benefits:
- Full-time remote work opportunities and flexible working hours;
- Private insurance;
- Additional 1 Day Off per calendar year;
- Sports program compensation;
- Comprehensive Mental Health Programme;
- Free online English lessons with a native speaker;
- Generous referral program;
- Training, internal workshops, and participation in international professional conferences and corporate events.