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Helping users no matter what issues they experience.
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Registration of all client requests in the task management service.
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Ask customers targeted questions to quickly understand the root of the problem.
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Provide prompt and accurate feedback to clients.
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Properly escalate unresolved issues to the appropriate internal teams.
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Providing advice to clients on using the software.
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Prioritize and manage several open issues at one time.
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Receiving and resolving requests via email.
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Acting as the first line of support for various integrations.
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Creating new instructions in the knowledge base.
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Maintain jovial relationships with clients.
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Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
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Experience with POS equipment, like thermal printers, label printers, barcode scanners, magnetic card scanners, etc.
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Hands-on experience with Windows/Linux/Mac OS environments.
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Good understanding of computer systems, mobile devices and other tech products.
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Ability to diagnose and troubleshoot basic technical issues.
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Previous experience of familiarity with iiko software can be a huge advantage.
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Familiarity with remote desktop applications and help desk software (eg. AnyDesk, TeamViewer).
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Excellent problem-solving and communication skills.
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Ability to provide step-by-step technical help, both written and verbal.
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BS degree in Information Technology, Computer Science, or a relevant field.
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Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
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Engaging work environment with highly qualified specialists.
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Opportunities for professional development and career growth.
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Competitive paid time off and paternity leave.
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The chance to work in an international company with a diverse team.
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Compensation for English language course.
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Work schedule is 2-2 or 5-2.